I had the privilege of attending Nancy Dewald's lecture, "Driving Performance with Accountability," at a recent OSI meeting and it has changed the way I interact with my team. Nancy's insights into accountability and effective staff coaching were transformative for my practice. 

She taught us how to identify and remove obstacles to achieving our practice goals and service levels, which has made a significant impact on our team's performance and culture. Nancy's approach to addressing performance successes and misteps was particularly valuable, as she provided practical strategies for on-the-spot coaching that has helped elevate team members to their fullest potential.

Moreover, her emphasis on effective communication strategies for constructive feedback has enabled me to foster a culture of growth and improvement within my practice. I learned to focus on behavior and the impact of actions on our standard of care, allowing me to provide feedback that is both meaningful and impactful.

Thanks to Nancy's guidance, I've seen a notable boost in team morale and overall performance. Her expertise has truly made a difference in our practice, and I am grateful for the skills I gained from her course.  If you're looking to enhance your team's effectiveness and drive performance, I wholeheartedly recommend working with Nancy Dewald.