
Optical Practice Excellence:
Insights from a Business Consultant
What’s Your Genius?
Burnout is more about doing the wrong type of work than having too much work. This statement comes from a program called Working Genius.
As I navigate clients through this program, we are able to get more done in less time. Therefore, I felt compelled to share the program and its key concepts.
Coach or Correct?
At a recent workshop, a frustrated manager asked “What am I doing wrong? I have coached this employee on this behaviour for weeks and nothing has changed.” The manager was unclear about when to move from coaching to performance management. Given the room was full of managers facing similar struggles, I felt that sharing this differentiation would be helpful.
5 Steps To Success: Implementing Something New Should Not Be So Difficult
Do you find yourself asking why everything you try to implement never sticks, or why it requires being harsh to get things done?